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Returns & Exchanges
We want you to love your BetterClean. If you're not satisfied, we're here to help.
30-Day Return Policy
0-30 days
Full refund or exchange
30+ days
2-month warranty for defects only
Used/Damaged
No refund for misuse
How to Return a Product
1
Contact Us
Email us at support@bettercleans.ca with your order number, product name, and reason for return.
2
Get Return Label
We'll send you a prepaid return label within 24 hours.
3
Pack Your Item
Use original packaging if possible. Include all accessories and protect the product.
4
Ship Your Return
Drop off at any Canada Post location. Keep your receipt as proof.
5
Get Your Refund
Inspection within 1-2 days, refund processed within 3-5 business days.
Exchanges
Simplified Exchange Process
Prefer to exchange rather than return? We make it easy!
- Same process as returns - just mention you want an exchange
- We ship your new product as soon as we receive the old one
- Price difference charged or refunded if applicable
Need Help with Your Return?
Our customer service team is here to make your return process as smooth as possible.
Email Support
support@bettercleans.ca
Phone Support
1-800-BETTERCLEAN